Westpac deploys SD-WAN in its offices – Finance – Networking
Westpac has expanded the deployment of a software-defined wide area network (SD-WAN) to its offices in Australia, with plans to roll out the technology to its international offices as well next year.
In this week iTnews podcast, the bank’s head of workplace services, Paul McKenna, provides an update on the SD-WAN deployment effort and details a mobile and digital phone system that has been deployed across the branch network from Westpac.
As reported exclusively by iTnews Last week, the bank equipped more than 5,000 branch employees with iPhones and Microsoft Teams Calling in place of the PABX or dedicated VoIP systems previously used to receive or place calls.
The project was in part made possible by a series of fundamental upgrades to the bank’s branch network over the past year, including their connection to NBN fiber, the upgrade of in-branch wi-fi and setting up all branches on an SD-WAN. in what was described at the time as Australia’s premier bank.
McKenna told the iTnews podcast that the deployment of SD-WAN is now extended to the bank’s headquarters.
“We have started the deployment of SD-WAN at our corporate sites and will begin the deployment in international offices next year,” he said.
“We’re 70% of the way through corporate building deployments, which will be completed in November, and then we’ll move on to international deployments next calendar year.
“It’s a very similar architecture, [with] very similar benefits that we see across branches.
McKenna sits in the bank’s digital labor services area, which has become something of a “hotspot” during the pandemic, bearing responsibility for the hardware and software that keeps employees connected and productive.
“Digital workplace services encompass everything from laptops to mobiles and virtual desktops to remote access and collaboration tools,” he said.
“I also run the contact center platforms, which [represent] another element of collaboration with our clients.
“The idea of the portfolio is that the entire collaboration suite is in one place. “
McKenna said digital workspace services have “really kept pace with the changes” in the way people work over the past two years, pushing the bank “by several years” in its capabilities in a short period of time.
“The change to remote working has been essential, and driving that adoption and supporting the business through it has been great,” he said. “It’s really satisfying.
McKenna said the bank’s collaborative environment is “constantly evolving,” with a focus going forward on the possibility of smoother video interactions.
“There is obviously always a preference for the voice [based interactions], but sometimes you want to switch to video interaction, and I feel like that change is going to continue to be the way to go, ”he said.